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- Fill out the E-Repair form. Save some time by login to your profile and your contact information will be auto-populated.
- Print your completed E-Repair form and include it with your packaged tool.
- Print your Prepaid FedEx shipping label and affix to the box. if approved, your repaired tool will be shipped free of charge, else freight will be your responsibility.
- Drop-off the box at a regular FedEx drop-box, or drop tool(s) off at the selected repaired location.
Due to strict hazmat requirements and regulations of the US Department of Transportation regarding how Lithium Ion batteries are shipped, do not send the battery with your tool. DOT requires proper labeling to be placed on the outside of the box when shipping Lithium Ion batteries. no battery should be shipped. To learn more about battery compliance regulations download:
"Lithium Battery Shipping Overview" Click here
"Lithium Battery Mark" Click here
Prior to sending in the vacuum please ensure that any waste collected, including but not limited to any hazardous materials, are removed. By removing the waste container from the vacuum, no special labeling or documentation is required when shipping.