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E-REPAIR. CLICK. SHIP. DONE.

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HOW TO SHIP YOUR TOOL FOR REPAIR

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Fill out & print E-Repair form & include it with packaged tool
A person is sticking a shipping label on a brown box.
Print prepaid FedEx Shipping label & attach to box
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Drop-off at FedEx drop-box or selected repair location
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Batteries

Due to strict hazmat requirements and regulations of the US Department of Transportation regarding how Lithium-Ion batteries are shipped, do not send the battery with your tool. DOT requires proper labeling to be placed on the outside of the box when shipping Lithium-Ion batteries. No battery should be shipped. To learn more about battery compliance regulations download:

Lithium Battery Shipping Overview

Battery Mark

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Vacuums

Prior to sending in the vacuum please ensure that any waste collected, including but not limited to any hazardous materials, are removed. By removing the waste container from the vacuum, no special labeling or documentation is required when shipping.

  • Remove the waste container from the vacuum
  • Enclose vacuum head in a plastic bag
  • Place the plastic bag in a sturdy box or shipping bin with plenty of packing material