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IMPACTS UPDATE - COVID-19

Bosch’s No. 1 priority is the safety of its customers, associates and partners. The jobs done by our customers are essential, however, so it is essential that we do our jobs as well – in as safe and responsible a way as we can. It is our aim to be as transparent as possible about any changes or disruptions during the COVID-19 pandemic. So this is a place where Bosch Tools will share information about customer service operations, service centers, facilities, shipping, distribution and more.

CURRENT UPDATE

5/27/2020 Update – All Service Centers Are Fully Operational

As of today, all four of our Service Centers are fully operational and are operating under their normal work hours. They are open Monday through Friday, 7:30 am to 4:30 pm local time. As a reminder, these service centers are located in Addison, Illinois; Anaheim, California; South Plainfield, New Jersey; and Walnut Ridge, Arkansas. During this time, we have introduced limited contact drop-off and pickup. The drop-off instructions are available at each location. Each has a drop zone for tools to be repaired and a pickup zone for completed repairs. Three pieces of information are needed for the process: the model number (which is on the tool), the serial number (also located on the tool) and when the tool was purchased. The number to call when you arrive at the location will be posted. For more information, call 1-877-Bosch99 (1-877-267-2499) Bosch's No. 1 priority is the health and well-being of our customers, associates and partners. At our service facilities, we continue to follow CDC and government protocols, so we can ensure that our employees work in a safe environment.

PREVIOUS UPDATES

  • 5/19/2020 Update – Operations at Addison, IL facility temporarily suspended

    • As of today, operations at the Addison, IL service center are temporarily suspended until further notice. Drop-off and pickup at Addison is suspended. Operations of our other three service centers remain intact. We are rerouting E-repair services to our Walnut Ridge Bosch Service Center within our network, and we are still accepting E-repair requests. You may experience a service shipping delay, but we are working to get back to full service as quickly as we can. You can track your service request through E-repair. Bosch’s No. 1 priority is the health and well-being of its customers, associates and partners. We follow CDC and government protocols, so we can ensure that our employees work in a safe environment. For more information, call Bosch Service at (800) 346-4103.

  • 5/11/2020 Update - Increased Service Center Hours

    • As of today, Bosch has increased the hours of operations at three Service Centers: Addison, Illinois; Anaheim, California; South Plainfield, New Jersey. These three locations are now open Monday through Thursday from 7:30 am to 4:30 pm local time. For a full list of Bosch Service Center hours of operations, click here.

  • 4/6/2020 Update - Shipping Delays

    • We continue to ship tool orders from our facilities in West Memphis & Walnut Ridge and we remain committed to getting orders shipped on time. However, due to the COVID-19 pandemic, our shipping partners, FedEx and UPS, have announced shipping delays and suspensions of their shipping guarantees. Because of this, we are expecting shipping delays.

      Our number one priority is the safety of our customers, associates and partners. We hope to get back to our standard service levels as soon as possible. Also, we have suspended our RapidRepair® five-day guarantee, until further notice. For more information, please contact us via the methods listed below. Thank you for your continued support during this time.

  • 3/26/2020 Update - Customer Service

    • In continuing to provide transparency on the impact of COVID-19 on our customer service operations, we wanted to deliver an update from a previous communication. As of today, our traditional customer service methods have been restored. Please return to using the below options for all customer service needs

  • 3/24/2020 Update - Supply Chain

    • Throughout the past week our distribution operations have been maintained at 100%. We continue to take steps to maintain our operations and shipments at this level to you our customers in these difficult times. While taking these efforts the safety of our associates is paramount and we are continuing strict hygiene, cleaning, and distancing within the warehouse. In the event of any change in our operations we will inform you. Due to an increase in rejected shipments, we would appreciate your support in notifying us if any of your locations are closed.

  • 3/23/2020 Update - Suspension of Rapid Repair Guarantee

    • At Bosch, we understand that reducing downtime and getting back on the job is critical. Due to the COVID-19 crisis, however, our shipping partners, FedEx and UPS, have announced shipping delays and suspensions of their shipping guarantees. Because of this, we are expecting shipping delays and suspension of our RapidRepair five-day guarantee, until further notice.

  • 3/23/2020 Update - Modified Service Center Hours

    • Our service centers will remain open, but with modified hours. Please see the list of service centers and hours of operations here.

CUSTOMER SERVICE

This current situation has disrupted the lives of all our customers. We know that they provide critical services; just know that our customer service team is up and running, here to help you during this time. Your complete satisfaction is very important to us.